Heaven's Angels Readings
Terms of Service
Conduct, Refund, Privacy Policies

Age Requirement-
Heaven's Angels Readings Readers will not knowingly provide any form of readings to any individual under the age of 21. Our services are meant for adults, 21 years of age and older.

Chatroom Conduct Free Readings Sessions-
Heaven's Angels Readings provides a service that is unique to the industry - free mini psychic readings. We do over 1000 of these each year in order to give back to the global community and help those in need.

Eligibility for Free Readings -
You may receiveone free reading every 45 days
These readings are only conducted during our free reading session and are public You may ask one question of the Reader. These readings are 5-7 minutes long .Thesereadings are never done in privatechartroomsor via IM's.

You must be at least 21 years of age

You must have your IM's enabled so Hosts can contact you.

Anyone found to be taking advantage of this policy by using multiple screen names or giving false information to secure readings before the 45 day time limit will be banned from our chat rooms

Conduct Prohibited~~

* Foul language, Hate speech, Racial slurs. or threats of any type.
* Disruptive, Rude or Obnoxious behavior.
* IM ing Readers.
* In-room chat or comments while a Readings are in progress
* Solicitation of guests.
Any of the above will result in ejection from the chat

Should you feel that a Reader is not connecting with you during your reading please tell the Reader that. This isn't a common occurrencewith our Readers but it does happen. Please do not assume that merely becauseno connection was made our Readers are not true Psychics

PAYMENT FOR SERVICES

Unless an arrangement has been made with you Reader, all services must be paid in full, via the shopping cart on our website, prior to services being rendered.

Delayed payments for services that are provided in an immediate appointment must also be made via the shopping cart on our website.

All payments are processed through PayPal, which encrypts all your information.

PayPal allows you to pay for your order without the need of a PayPal account. The following methods of payment are supported by PayPal: all major credit and debit cards, e-check, and checking or savings account direct debit. E-check payments must be fully cleared before your Reader will fulfill your order. There will be no exception to this policy.

DELIVERY OF SERVICES 

Our services can be delivered in several formats - Private Chat Room, E-mail, Telephone, or Instant Messenger. Please review the Reader's individual page to see which methods the Reader's provide.

All orders are confirmedbefore the service provider will contacts you about scheduling your appointment
This should happen within 24 hours of your purchase. Your chosenprovider will contact via email, please check your email before contacting us.
If you have not been contacted within24 hours please contact us at sales@heavensangelsreadings.com

If you desire to purchase an immediate reading you will be limited in your choice of Reader to those who are online at the time. If in a chat please contact the Host not the Reader to make arrangements. Most of the time the room Reader will be able to supply you with a reading after the session ends.

Private Chat Room Readings
If the reading or service you have ordered is to be conducted in a Private Chat Room, your Reader will contact you within 24 hours, once your payment has been confirmed, to schedule a day and time with you. Private Chat Room readings are done in our on-site chat room system. Registration is required to use our chat room system, which is very easy and free to do. If you have already registered for our chat services, you can use the same login details for your scheduled appointment.

Instant Messenger Readings
If the reading or service you have ordered is to be conducted via Instant Messenger, your Reader will contact you within 24 hours, once your payment has been confirmed, to schedule a day and time with you. Heaven's Angels Spiritual Readings uses various instant messengerservices primarily MSN and AOL. . If you do not already have MSN Messenger, please go here to obtain the program [link opens in a new window].

E-mail Readings
If the reading or service you have ordered is to be conducted via E-mail, your Reader will contact you within 24 hours, once your payment has been confirmed, to obtain your questions for the reading. After you have sent in your questions, please allow 24 hours for your Reader to send your reading to you via e-mail. Please add your Reader's e-mail address to your e-mail account's whitelist, or approval list, to assure you will receive your Reader's e-mail and it not get blocked or sent to your e-mail account's spam fold er.

Telephone by Appointment Readings
If the reading or service you have ordered is to be conducted via Telephone, your Reader will contact you within 24 hours, once your payment has been confirmed, to contact you to make arrangements to call you. You will need to provide your Reader with your complete telephone number. Please provide the phone number to a telephone that gives the best and most stable connection. This is to avoid dropped calls and poor reception so that you can have the most problem-free reading possible.

24 HOUR TIME LINE

Please feel free to contact your preferred Reader via e-mail or instant messenger to arrange an immediate reading if they are available, prior to placing your order. Once the details have been arranged and your Reader has confirmed receipt of your payment, you will receive the reading or service.

Refunds for Scheduled Appointments
No refunds will be given if you miss a schedule appointment with your Reader. Missing a schedule appointment with your Reader will also result in the cancellation of your appointment. Additionally, it is up to the Reader's discretion to reschedule said appointment, which must then take place within three (3) calendar days.

General Refunds
Heaven's Angels Spiritual Readings strives to provide excellent customer service to its clients and guests and will work to resolve reasonable and justifiable disputes. With that said, we generally do not provide refunds for our readings and services. This is mainly due to the high rate of fraudulent practices engaged in by consumers in our industry of business. We work with our business affiliates to reduce and prevent the number of fraudulent complaints and charge-backs made by unscrupulous consumers. Such fraudulent practices included, but are not limited to:

Provide false information to the Reader, such as age, gender, life circumstance, and other information important for the reading or service.

Purchase a reading or service, then find a better rate and cancel our reading or service.

Claim fraud as a result of not liking the information your Reader provides. Our Readers are not providing readings and services that only result in the good. Life does not work that way. You are provided information, good and/or bad, that will help you overcome issues surrounding your situation and help you to overcome them.Deny the reading or services being provided and then claim you did not receive the 'product' you have paid for. Heaven's Angels Spiritual Readings keeps records of all e-mail and instant messenger correspondences to provide evidence of the receipt of reading or service, or the attempt at providing the reading or service.The continuousrescheduling and/or missing of scheduled appointments.

A copy of Heaven's Angels Readings' Policies and Procedures, Terms of Service, and Dispute Resolution procedure have been submitted and is held on file with PayPal.

ABOUT FREE READINGS

To see when our chat rooms are open and your preferred Reader is available for a free mini reading, please visit our Chat Room Schedule page for days and times

We hold free mini readings in our on-site chat room on Tuesdays and Thursdays Registering for an account is extremely easy and free. Please click here to register: On-site Chat Room and Registration

We hold free mini readings in our AOL chat room on Wednesdays, Fridays and Saturdays. If you are an AOL user, please find us by visiting the Chat Listings in AOL: Member Created Rooms > Life section. You will find our room among the list of available rooms. Just look for our name!

Please understand that our free mini readings are independent of purchased private readings. One does not obligate, nor entitle, you to the other. Not all those present in our chat rooms during free mini readings will receive one. Receiving a free mini psychic reading is a result of a many factors, including the number of guests in the room at that time and if our Readers are drawn to you. Free mini psychic readings are done at random and last approximately five (5) to seven (8) minutes May are eligible for one free reading every45 days.Please note that free mini psychic readings are samples only. If you feel the Reader has a strong connection to you and that more information can be obtained, we encourage you to visit that Reader's individual page to purchase a private in-depth reading or service.